Tamar Valley Film Festival – Privacy Policy
Last updated: May 2026
1. Overview
Tamar Valley Film Festival (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose information when you visit our website at www.tvff.com.au or purchase a subscription to our online streaming platform. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following personal information:
- Identity data: name, date of birth (for age verification)
- Contact data: email address
- Payment data: billing details processed securely via our payment provider (we do not store card details)
- Technical data: IP address, browser type, device type, and usage data collected via cookies or analytics tools
- Account data: login credentials and viewing activity on the streaming platform
3. How We Collect It
We collect information:
- Directly from you when you register, purchase a subscription, or contact us
- Automatically via cookies and analytics when you browse our website
- From third-party payment processors when you complete a transaction
4. How We Use Your Information
We use your personal information to:
- Process and manage your subscription and access
- Verify that you meet the age requirement (18+)
- Send you transactional emails (e.g. purchase confirmation, access details)
- Respond to enquiries or support requests
- Improve our website and platform through aggregated, anonymised analytics
- Meet our legal obligations
We will not use your information for unrelated purposes without your consent.
5. Marketing Communications
We may send you occasional updates about the Tamar Valley Film Festival (e.g. future events, early bird offers) if you have opted in. You can unsubscribe at any time via the link in any marketing email or by contacting us directly.
6. Disclosure of Your Information
We do not sell your personal information. We may share it with:
- Payment processors (e.g. Stripe or equivalent) solely to facilitate transactions
- Streaming platform providers necessary to deliver your subscription access
- Analytics providers on an aggregated, anonymised basis only
- Authorities or regulators where required by law
All third-party providers we use are required to handle your data securely and in accordance with applicable privacy laws.
7. Cookies
Our website uses cookies to support functionality and understand how visitors use the site. You can control cookie settings through your browser, though disabling cookies may affect some website features.
8. Data Storage & Security
Your personal information is stored securely. We take reasonable technical and organisational measures to protect it from unauthorised access, loss, or misuse. Where data is held by third-party providers, we take steps to ensure they maintain appropriate security standards.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Subscription and payment records may be retained for up to seven years for accounting and legal compliance purposes.
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Complain about how we have handled your information
To exercise any of these rights, contact us at support @ tvff.com.au We will respond within a reasonable timeframe.
11. Complaints
If you are unsatisfied with how we handle your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website, with the date of last update noted at the top.
13. Contact Us
For any privacy-related questions, please contact us by emailing support @ tvff.com.au